" said the departmental manager.
"Let's have a meeting, propose a Vision, formulate a Mission Statement, define some Goals, and through a process of Continuous Improvement, find a solution to the Critical Problems, and we'll be on our way.
" said the hardware engineer.
"I've got my Swiss army knife with me. I can strip down the car's braking system, isolate the fault, fix it, and we'll be on our way.
" said the software engineer.
"Before we do anything, shouldn't we push the car back to the top of the mountain and see if it happens again?